Hey there! At Runcraft, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about your experience. Ever since we started this journey, we’ve made it a point to read every single email that comes our way. In fact, our founder, Alex, still replies to most of them personally. Crazy, right? But that’s how much your voice matters to us.
Got a question, suggestion, or just want to chat about running gear? We’re all ears. Here’s how you can reach us:
By the way, if you’re in a hurry, try our Live Chat during business hours—it’s like texting a friend who knows everything about running shoes!
Remember that time we completely redesigned our trail running socks based on customer feedback? Yeah, that happened because someone took 5 minutes to email us saying, “Hey, these seams are annoying.” Turns out, dozens of others felt the same way. So don’t hesitate—your two cents might just shape our next bestseller.
P.S. We don’t use bots or canned responses here. When you contact us, you’re talking to real humans (who may or may not be drinking too much coffee).
Check out our FAQ page—it covers stuff like shipping times, returns, and why our running shorts have that weird pocket (trust us, there’s a good reason).
